In my line of work we are used to writing to DWP and either not getting a reply or finding that the reply gets sent direct to the client. Discourteous? Yes. Inconvenient? Yes. But if it results in the decision being changed favourably, we tend to let it go and move onto the next problem.
Today I wrote a letter to follow up an appeal. At the end I found that I had added a sentence asking them to reply to me.
It really is ridiculous that we have to resort to this. In most normal written communications you can take it as read (no pun intended) that the recipient will not only read what you have written to them, but will send a reply back to you.
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